[KB3239] How do I uninstall or reinstall ESET Cyber Security or ESET Cyber Security Pro?
Details
How to install ESET Cyber Security Pro. Locate the Install package (usually in Downloads folder) and click the download file to open it. Click the Install icon and click Continue to launch the installation wizard. Follow the on-screen instructions until the installation is completed. See our Knowledgebase should you need assistance.
- Download ESET Cyber Security Pro for Mac - A discreet, fast and multi-layered Internet security application capable to defend your Mac against viruses, Trojans, spyware and phishing.
- Download ESET Cyber Security Pro 6.9.200 for Mac from our software library for free. You can launch this program on Mac OS X 10.5.0 or later. The size of the latest installer available is 143.1 MB. Esetcybersecurityproen.dmg is the most frequent filename for this application's installer.
When installing ESET Cyber Security or ESET Cyber Security Pro version 6.9.60 or later, users must have mac OS 10.12 or newer.
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Issue
Solution
To view instructions for an operating system other than macOS, choose the appropriate operating system below:
Windows Users|Android Users
![Download Download](/uploads/1/2/6/5/126544953/549285939.png)
Begin with part I
Only proceed to part II if your issue is not resolved.
I. Uninstall your ESET product for Mac
- Click Finder to open a new Finder window.
- Click Applications, hold CTRL, click ESET Cyber Security and then select Show Package Contents from the context menu.
- Navigate to Contents → Helpers and double-click Uninstaller.app to run the uninstaller.
Version 6.0.13.0 and earlier users: Click the Resources folder and then double-click Uninstaller.app to run the uninstaller. Click to view a screenshot.
If you receive 'Identity of the installer cannot be confirmed'
If the installation of ESET products is being blocked, hold CTRL + click (or right-click if you have a two-button mouse) the installer file, select Open from the context menu and then click Open when you are prompted by Apple Gatekeeper. For more information about how to configure Apple Gatekeeper, visit the Apple support article on this topic.
- Follow the on-screen instructions to uninstall ESET Cyber Security.
- Troubleshooting: I receive the message Uninstall Failed when uninstalling ESET Cybersecurity for Mac.
- Troubleshooting: I receive the message Uninstall Failed when uninstalling ESET Cybersecurity for Mac.
- Click Close to exit the uninstaller.
- Reinstall ESET Cyber Security or ESET Cyber Security Pro. For illustrated instructions see the appropriate Knowledgebase article below:
II. Uninstall using the ESET Cyber Security .dmg
- Insert the ESET Cyber Security CD into your computer and double-click the ESET icon on your Desktop. If you downloaded ESET from the internet, click the install package in your Downloads folder (or the default folder set by your browser).
- If you do not have the retail disk or an install package you can download the install package from the Home Downloads page.
- Double-click the Uninstall icon and follow the on-screen instructions to uninstall ESET Cyber Security.
If you receive 'Identity of the installer cannot be confirmed'
![Cyber Cyber](/uploads/1/2/6/5/126544953/142212797.png)
If the installation of ESET products is being blocked, hold CTRL + click (or right-click if you have a two-button mouse) the installer file, select Open from the context menu and then click Open when you are prompted by Apple gatekeeper. For more information about how to configure Apple gatekeeper, visit the Apple support article on this topic.
Eset Cyber Security Pro Download
- Click Close to exit the uninstaller.
- Restart your computer.
About upgrading
If you are upgrading from ESET Cybersecurity (4.x) to a later version of ESET Cyber Security or ESET Cyber Security Pro, follow the instructions in Download, install and activate ESET Cyber Security or ESET Cyber Security Pro.
Eset Cyber Security For Mac
If you are still unable to resolve your issue, email ESET Technical Support.
Last Updated: Jul 30, 2020